Support Engineer for DMS Support for Yamaha Dealers

Candidate must fulfill below criteria:

- Bachelor’s degree in Computer Science, Information Technology, or related field
- Expertise in diagnosing and resolving technical issues in a fast-paced environment
- Strong understanding of application development and deployment processes
- Basic knowlegde of Database
- Excellent communication and interpersonal skills
- Ability to effectively prioritize and manage multiple tasks.

Department

YNA

Open Positions

1

Skills Required

Good Communication In English, Application Support, SQL

Role

Provide first-line support for DMS-related issues and queries from dealers and internal stakeholders.  
- Diagnose and troubleshoot software and hardware issues related to the DMS.  
- Collaborate with the development team to identify and resolve bugs and system enhancements.  
- Conduct training sessions for dealers on the effective use of the DMS.  
- Monitor system performance and generate reports to identify areas for improvement.  
- Assist in the implementation of DMS upgrades and new features.  
- Ensure timely resolution of support tickets and maintain documentation of issues and solutions.  
- Build strong relationships with dealers and provide excellent customer service

Location

Faridabad, Haryana, India

Education/Qualification

Graduate

Years Of Exp

2 to 5 years

Salary

300000 to 600000